IT Department FAQ
I’m sure you have a lot of questions about how technology works on campus. Or maybe you’re not even sure which questions to ask. That’s OK! Hopefully, we’ll have an answer for you here.
We do! Any laptop purchased through the Laptop Purchasing Program includes a 4 year on-site warranty with accidental damage coverage. The IT Staff are able to order parts from Dell through your warranty and can install them for you. Turnaround time is usually 2 days, but it can take longer depending on availability or other factors.
If you have a machine that was not purchased through the Purchasing Program, we may still be able to help. If your machine is still under a manufacturer’s warranty, we can help you get in contact with the company and schedule a repair. If not, and with your permission, we can perform repairs if you provide the parts.
MMA does offer a Laptop Purchasing Program through our partner Connection. This agreement allows you to buy a computer through Connection that is guaranteed to meet your computer needs at MMA. They also include a four-year on-site warranty including accidental damage.
You can absolutely bring another laptop with you, we don’t require that you buy a laptop through the program.
This is true, kind of. We can do some basic troubleshooting on a case-by-case basis. But keep in mind, none of the IT Staff are Apple certified, nor are we experts on their software.
You are more than able to bring a Mac to campus and for many people it will serve them well through their time at the Academy. However, there may be some software that will only run on Windows that is unavailable on MacOS that you’ll need for some classes.
In almost all cases, yes! You can use either BootCamp (a free dual-booting solution from Apple) or 3rd party virtualization software like Parallels or VirtualBox.
These solutions all require a legally purchased copy of Microsoft Windows 10.
MMA has over a dozen printers on campus that students can print to using an online service. Every student is given $15 dollars of printing funds each semester, which can be refilled online if you use them up.
MMA’s network supports adding your own wireless printers, but you can also connect it using a USB cable if you prefer.